Refund Policy

Article 1 (Purpose)

The purpose of this Policy is to clearly stipulate the procedures for payment, withdrawal of subscription, cancellation, and refund of the recurring paid services (Starter, Pro, etc.) provided by "Cpick," thereby protecting the rights and interests of Users and preventing disputes.

Article 2 (Scope)

This Policy applies only to Cpick's subscription-based paid services, and

does not apply to services provided through free trials, events, or coupons.

If class-type content services are added in the future, a separate refund policy may be established.

Article 3 (Criteria for Commencement of Use)

The criteria for determining "use of the Service" are as follows.

If any of the paid features have been used (e.g., running AI analysis, comparing channels, viewing data, viewing reports, etc.), the use of the Service is deemed to have commenced.

After the commencement of use, withdrawal of subscription and refund are not available.

Article 4 (Withdrawal of Subscription and Full Refund)

If the Service has not been used at all within 7 days from the date of payment, the User may request a full refund.

However, withdrawal of subscription is restricted in the following cases.

① Where use of the Service has occurred at least once after payment

② Where the Service was provided as a time-limited or trial product, coupon, etc.

③ Where a usage history such as downloading or viewing has been confirmed

Article 5 (Cancellation and Refund of Recurring Payment)

Recurring payment services are automatically discontinued from the next payment date upon cancellation.

Even after cancellation, the Service for the already paid usage period remains available, and such period is not refundable.

However, if the Service has not been used within 7 days after payment, a full refund is available pursuant to Article 4.

Article 6 (Partial Refund and Exceptions)

In principle, partial refunds are not available.

However, only where a cause attributable to the Company is confirmed, such as a system error, failure to provide the Service, or an obvious defect, a refund may be made on a pro-rata basis.

Article 7 (Refund Request and Processing)

Refunds are received through the customer center or the refund request menu within My Page, and the Company processes refunds through the PG (payment gateway) company.

The Company processes the refund to the original payment method within 3 business days from the date of request.

In the case of card payment, it may take 5 to 7 business days depending on the schedule of the PG company and the card company.

If there is a reason that a refund cannot be made, the Company shall notify the User by specifying the reason.

Article 8 (Notice of Plan Changes)

The settlement of the difference and the effective date arising from a plan change (upgrade or downgrade)

shall be separately notified through the payment screen or a notice.

Article 9 (Legal Basis)

This Policy complies with the "Act on the Consumer Protection in Electronic Commerce, etc.,"

the "Content Industry Promotion Act," and the "Content User Protection Guidelines."